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Horse Force Customer Service: Who Do You Call or Email?
Quick answer
Horse Force customer service has two doors. For orders, tracking, changes and refunds, call the order desk at +1 (302) 200-3480 with your order ID. For questions about this website, email [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders. Returns go by tracked mail to the returns address.
Most people look for Horse Force customer service after something goes wrong: a late parcel, a damaged bottle or a refund question. Time is saved if you know which door to knock on first.
This post sorts each kind of problem into the right channel and tells you what to have in your hand before you call.
Key facts
- Order desk by phone: +1 (302) 200-3480. It handles orders, tracking, changes and refunds.
- Website email: [email protected], Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
- Returns address: 320 Park Avenue, Floor 15, New York, NY 10022, USA. Tracked mail only.
- Office address: 5 Times Square, Floor 18, New York, NY 10036, USA. It is not the returns address.
- Refund timing: 3-5 business days after returned bottles are credited, then 5-10 days to show on your card.
- Shipping cost and delivery time are shown at checkout.
Which Horse Force customer service channel fits your question?
| Your question | Best channel | Have ready |
|---|---|---|
| Where is my order? | Call +1 (302) 200-3480 | Order ID from your email |
| I need to change or cancel an order | Call +1 (302) 200-3480 | Order ID and what to change |
| I want a refund | Call +1 (302) 200-3480 | Order ID and reason |
| I want to mail bottles back | Returns address | Name, email and order ID inside the parcel |
| A page on the website has a mistake | Website email | Page name and the line |
| A privacy request | Website email | What you want changed or removed |
The contact page holds the same table with more detail. Save the order email first, because every order question starts with the order ID.
What should you do before you call Horse Force customer service?
- Find your order confirmation email. It holds the order ID, the pack you chose and the tracking link.
- Write down your question in one line, such as: my tracking has not moved for five days.
- Have your full name and the email you used at checkout in front of you.
- If a bottle is damaged, take photos of the label, the seal and the box.
- Open a note for the call: date, who you spoke with and any case number.
The order desk looks up everything by order ID. A call that starts with it is short. A call that starts with a long story takes longer.
How do you track a Horse Force order without calling?
Check your inbox first. A confirmation arrives when you pay, and a shipping email with the tracking number follows. Look in spam and promotions folders too.
Open the tracking link or paste the number into the carrier's site. Most links show where the parcel is and which carrier has it. Orders ship from the US unless the sales page says otherwise, and the checkout shows the shipping charge and a delivery estimate.
If the tracking does not move for several business days, call. The shipping page explains the stages of an order.
How does Horse Force customer service handle refunds?
The money-back guarantee is printed at checkout, and where the checkout shows different terms, the checkout's terms apply. To claim, call the order desk first. Then mail the bottles to 320 Park Avenue, Floor 15, New York, NY 10022, USA, with your name, email and order ID inside.
The buyer pays return postage. Use a tracked service and keep the receipt. The refund follows 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card.
Our post on the money-back guarantee lists six steps. The most common delays are emailing the website instead of calling, shipping without tracking and sending bottles to the office address.
What can the Horse Force website team help with?
The website email is run by the team that writes these pages. It is the right place to report a mistake, ask how a fact was sourced, make a privacy request or send a press note.
It is the wrong place for an order problem. The team has no access to payment or shipping systems. Mail to that inbox about a refund will not speed anything up.
The inbox is staffed Monday to Friday, 9:00am to 5:00pm ET. Our standards page explains how corrections are made.
What if you have a health reaction rather than an order problem?
Customer service is not a health service. If you feel unwell after taking Horse Force, stop and speak with your doctor. For chest pain, fainting, swelling of the face or throat, trouble breathing or an erection that lasts more than four hours, get emergency help.
You can also report a reaction to the FDA through MedWatch. The side effects page lists who should check with a doctor first.
Frequently asked questions
What is the Horse Force customer service phone number?
Call the order desk at +1 (302) 200-3480 with your order ID. It handles orders, tracking, changes and refunds.
Can I email Horse Force about my order?
The website email cannot see orders. Use the phone line for anything tied to an order.
What are the website team hours?
Monday to Friday, 9:00am to 5:00pm ET.
Where do I send returns?
To 320 Park Avenue, Floor 15, New York, NY 10022, USA, by tracked mail, after you call the order desk.
Who pays for return shipping?
The buyer. Use tracking and keep the receipt.
How long does a refund take?
3-5 business days after the returned bottles are credited, then 5-10 days to show on your card.
Our view
Good customer service starts with picking the right door. For anything that touches your order, that is the phone line with your order ID ready. For anything about the website, that is the email.
Keep the order email, the guarantee screenshot and the return receipt in one folder. That small habit turns most problems into short calls.
Horse Force is a dietary supplement. It is not FDA approved, as no supplement is, and it is not meant to diagnose, treat, cure or prevent any disease. Ask your doctor about your own case.
Last updated November 4, 2026
When you are ready
Know who to call before you pay
The checkout shows the guarantee window, and the order desk number is in the site footer.
Myhorseforce is a stocking partner, not the manufacturer, and earns money when you buy through this site.
