Refund policy
Horse Force Refund Policy
Quick answer
To get a Horse Force refund, call +1 (302) 200-3480 with your order ID, then mail the bottles to 320 Park Avenue, Floor 15, New York, NY 10022 with your full name, email and order ID. You pay return postage, so use tracking. The refund is issued 3-5 business days after the bottles are credited, then takes 5-10 days to show on your card.
Who does this Horse Force refund policy apply to?
This policy applies to Horse Force orders placed through the authorized marketplace listing linked from this site. The listing's printed guarantee sets the terms, and the BuyGoods order desk runs every refund.
Myhorseforce is the U.S. stocking partner for Horse Force. We explain the steps here so you know what to expect, but we cannot see your order or move money.
How do you return Horse Force for a refund?
You return Horse Force in six steps, starting with a phone call. Doing them in this order keeps your return linked to your order.
Call to open a return
Phone the BuyGoods order desk at +1 (302) 200-3480. Give your order ID and ask for a refund under the listing's guarantee.
Write a packing note
On a sheet of paper, write your full name, the email you used at checkout and your order ID.
Box the bottles
Place the bottles and the note in a sturdy box so nothing breaks in transit.
Mail it with tracking
Send the box to 320 Park Avenue, Floor 15, New York, NY 10022, USA. Return postage is on you, so pick a tracked service.
Keep your receipt
Hold on to the postage receipt and tracking number until the refund shows.
Check your card
Once the bottles are credited, the refund is issued in 3-5 business days. Your bank may take another 5-10 days to post it.
How long does a Horse Force refund take?
A refund takes two stages after your parcel arrives. First the order desk credits the returned bottles. Then the refund is issued and your bank posts it.
| Stage | Who acts | Typical time |
|---|---|---|
| Return in the mail | You and the carrier | Depends on the service you choose |
| Bottles received and credited | Order desk | Not published |
| Refund issued | Order desk | 3-5 business days after credit |
| Refund shows on card | Your card issuer | 5-10 days after it is issued |
What must you include in a Horse Force return?
Your parcel needs three details so the order desk can match it: your full name, your email and your order ID. Without them, a return can sit unmatched.
- Full name, as used at checkout
- Email address, as used at checkout
- Order ID, from the confirmation email
- The Horse Force bottles you are returning
Who pays for Horse Force return shipping?
The buyer pays return shipping. That is part of the terms, so plan for the postage when you decide to return.
Pick a tracked service even if it costs a little more. Tracking is your proof that the parcel reached the returns address.
Any carrier with tracking will do. Ask at the counter for a receipt that shows the tracking number, and snap a photo of it on your phone as a backup.
Pros
- Tracking proves delivery if a parcel goes missing
- You can see when the box arrives and call at the right time
- Receipts make any follow-up quick
Cons
- You cover the postage yourself
- Untracked mail gives you no proof if it is lost
Can you cancel a Horse Force order instead of returning it?
You can ask to cancel, and the sooner you ask, the better. If the order has not shipped, a cancel may save you the cost and wait of a return.
Call +1 (302) 200-3480 with your order ID and ask whether the order can still be stopped. If the parcel has already left, the desk will explain the return steps instead.
- Before dispatch: ask the desk to cancel.
- After dispatch: wait for delivery, keep the seals intact, then follow the return steps.
- Either way: write down the date and time of your call.
What if your Horse Force order is damaged, wrong or incomplete?
Call the order desk before you send anything back. A damaged, wrong or short order is a different problem from a change of mind, and the desk needs to log it.
| Problem | What to do first |
|---|---|
| Box crushed or bottle cracked | Take photos of the box and bottles, then call +1 (302) 200-3480 |
| Safety seal damaged or missing | Do not use the bottle; call the order desk |
| Fewer bottles than your pack | Count again, then call with your order ID |
| Bottle does not match the label | Compare it with our bottle check guide, then call |
When should you ask for a Horse Force refund?
Ask as soon as you decide you want one. The guarantee window is printed on the marketplace listing, and it is not published here, so an early call leaves room for the mail to arrive.
If you ordered a large pack, look at the window on the day you order. A 6-bottle pack lasts 180 days at 2 capsules a day, which may be longer than the window.
The guarantee page covers the window and pack sizes in more detail.
What slows down a Horse Force refund?
A handful of small slips cause most delays. Each one is easy to avoid.
- Posting to 5 Times Square, Floor 18, New York, NY 10036, USA instead of the returns address
- No packing note with name, email and order ID
- An untracked parcel that cannot be traced
- Waiting for a reply from the website inbox, which cannot see orders
- A closed card with no update given to the order desk
How does the Horse Force refund policy relate to the guarantee?
The guarantee is the promise, and this refund policy is the process. The listing's guarantee decides whether you qualify. The steps on this page describe how the money gets back to you.
| Question | Answered by |
|---|---|
| Am I inside the window? | The guarantee printed on the listing |
| Who do I call? | This policy: the order desk at +1 (302) 200-3480 |
| Where do bottles go? | This policy: 320 Park Avenue, Floor 15, New York, NY 10022, USA |
| When is the money back? | This policy: 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card |
How do you contact someone about a Horse Force refund?
Call the order desk for anything to do with your return or refund. It is the only contact that can see your order.
Call the order desk
+1 (302) 200-3480. Have your order ID and return tracking number ready.
Mail the return
320 Park Avenue, Floor 15, New York, NY 10022, USA. Include your full name, email, and order ID.
Website questions
[email protected], Mon-Fri 9:00am-5:00pm ET. Not for orders or refunds.
See shipping for tracking help and contact for every address.
Horse Force refund policy: common questions
Who issues Horse Force refunds?
The BuyGoods order desk, which handles orders, tracking, changes and refunds. This website cannot issue refunds.
What is the returns address?
320 Park Avenue, Floor 15, New York, NY 10022, USA. It is different from the office address, so double-check the label before you post.
Do I have to pay for return shipping?
Yes. The buyer pays return shipping. Use a tracked service so you can prove delivery.
How long until I see my money?
The refund is issued 3-5 business days after the bottles are credited. Your card issuer may then take 5-10 days to post it.
What is the deadline to ask for a refund?
The guarantee window is printed on the marketplace listing and is not published here. Read it there and call before it closes.
My bottle arrived damaged. What do I do?
Take photos, keep the packaging and call +1 (302) 200-3480 with your order ID. Do not use a bottle with a damaged or missing seal.
Can I get a refund on a bottle bought from another seller?
No refund can be arranged through this route for another seller's order. Contact the seller you paid.
Where does the refund go?
Refunds normally go back to the card you paid with. Ask the order desk if that card has since been closed.
Ready when you are
Order Horse Force from the authorized outlet
Packs of several sizes, priced on the secure checkout. Every order carries the money-back guarantee printed on the listing. Questions first? Call +1 (302) 200-3480.
Keep reading
Horse Force Guarantee
How the money-back guarantee works, where to find the window, and how to claim.
Read →BuyingHorse Force Shipping
Where orders ship from, how tracking works, and what to check when the parcel arrives.
Read →HelpContact Horse Force
Phone, email and mailing addresses for Horse Force orders, refunds, returns and website questions.
Read →